Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: October 17, 2026

1. Overview

Welcome to AI Image Generator. We provide an online service that allows users to create images from text prompts using artificial intelligence.

This Refund and Cancellation Policy explains how cancellations and refund requests are handled for purchases made through our website. By purchasing a subscription or other paid service, you acknowledge that you have read this policy.

2. Free Usage

AI Image Generator may offer free image generations subject to daily limits, account restrictions, and other usage conditions displayed on the website.

Free usage does not require payment unless otherwise stated. Free image-generation allowances have no cash value and cannot be exchanged for a refund or transferred to another user.

3. Paid Subscriptions and Purchases

We may offer monthly and annual subscriptions or other paid plans that provide access to additional image generations and features.

Before completing a purchase, please review the selected plan, price, billing period, included image generations, and any applicable restrictions.

Unless the checkout page states otherwise, subscriptions renew automatically at the end of each billing period until canceled.

4. How to Cancel a Subscription

You may cancel your subscription through the subscription-management options provided at checkout or through your account, where available. If you cannot find the cancellation option, contact us at [[email protected]] for assistance.

To avoid being charged for the next billing period, submit your cancellation request before your next renewal date.

Unless otherwise stated at checkout or required by applicable law, cancellation stops future renewals but does not automatically refund a payment already made. You may continue to access paid features until the end of your current paid billing period, subject to your plan terms.

5. Refund Eligibility

Because AI Image Generator provides digital services that may be accessed or used shortly after purchase, refunds are assessed according to the circumstances of the request, the applicable law, and the payment provider’s requirements.

You may contact us to request a refund in circumstances such as:

  • Duplicate payment: You were charged more than once for the same purchase.
  • Incorrect charge: You believe you were charged an incorrect amount.
  • Technical problems: A significant technical issue prevented you from accessing or using the paid service, and we were unable to resolve it within a reasonable period.
  • Unauthorized transaction: You believe a purchase was made without your authorization.
  • Other exceptional circumstances: We will review the details of your request and any applicable legal requirements.

Refund requests are not guaranteed to be approved. We review each request fairly and in accordance with applicable consumer-protection laws.

6. Situations Where Refunds May Not Be Available

To the extent permitted by applicable law, refunds may not be available for:

  • Image generations or other paid features that have already been used successfully.
  • A change of mind after purchasing or using the service.
  • Dissatisfaction with an AI-generated result where the service operated as described.
  • Failure to review a plan’s features, usage limits, or billing terms before purchase.
  • A subscription renewal where the cancellation request was submitted after the renewal had already occurred.

These limitations do not affect any refund rights that cannot legally be excluded or restricted.

7. How to Request a Refund

To request a refund, contact us at [[email protected]] using the email address associated with your purchase.

Please include:

  • Your purchase or transaction reference, if available.
  • The email address used at checkout.
  • The date and amount of the charge.
  • A brief explanation of the issue.

Please do not send your full payment-card number or security code by email.

We aim to respond to refund requests within two business days. If we need more information, we may contact you before making a decision.

8. Refund Processing

If a refund is approved, it will generally be returned through the original payment method or processed through the payment provider, where supported.

The time required for the funds to appear in your account depends on the payment provider and your financial institution. We cannot guarantee an exact processing time.

If your purchase was processed by Paddle or another payment provider, that provider may assist with the transaction or refund process.

9. Promotional Offers and Discounts

Promotional prices, introductory offers, and discounts may be subject to additional conditions displayed at the time of purchase.

Unless otherwise stated or required by applicable law, promotional offers cannot be exchanged for cash. Any refund involving a discounted purchase will be assessed based on the amount actually paid and the applicable offer terms.

10. Service Availability and Technical Issues

We work to keep AI Image Generator available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, or third-party service outages.

If a significant issue prevents you from using a paid service, contact us with details of the problem. We will review the circumstances and determine an appropriate remedy, which may include technical assistance, an extension, a credit adjustment, or a refund where appropriate and permitted by law.

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be published on this page with an updated revision date.

The policy applicable to a purchase will be interpreted in accordance with applicable law and any terms presented to you at checkout.

12. Contact Us

If you have questions about refunds, cancellations, or billing, please contact:

Customer Support: [email protected]

Website: https://imagegenrat.ai/

We aim to respond to customer inquiries within two business days.